Effective Date: [19/11/2024]

Welcome to Therapy Wings. These Terms and Conditions govern your use of our website, services, and products. By accessing or using the TherapyWings website or purchasing products, you agree to comply with and be bound by these Terms and Conditions.

1. Acceptance of Terms
By accessing or using our website or services, you agree to be bound by these Terms and Conditions, which may be updated from time to time. If you do not agree to these terms, please refrain from using our website or services.

2. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the date of the most recent update. It is your responsibility to review these terms periodically.

3. Products and Services
TherapyWings provides a range of assistive technologies (AT) including but not limited to wheelchairs, mobility scooters, adjustable beds, lift chairs, and daily living aids.

Availability: All products and services are subject to availability. We may update or discontinue products at any time without prior notice.
Descriptions: We make every effort to ensure that product descriptions and pricing are accurate, but we do not warrant that the descriptions are always error-free.
4. Purchasing Products
Orders: By placing an order on our website, you are making an offer to purchase products under these Terms and Conditions. TherapyWings reserves the right to accept or reject your order for any reason.
Payment: All payments for products and services must be made in full at the time of purchase. Accepted payment methods include credit cards, debit cards, and other electronic payment options.
Pricing: All prices listed on the website are in Australian dollars (AUD) and include applicable taxes unless otherwise specified. Prices are subject to change without notice.
5. Shipping and Delivery
Delivery: We offer delivery services within Australia. Delivery times vary based on your location and the availability of products. Shipping costs are calculated at checkout.
Risk of Loss: Risk of loss or damage to products passes to you upon delivery. It is your responsibility to inspect products upon receipt.
6. Returns and Refunds
We want you to be satisfied with your purchase. If you are not satisfied with a product, you may be eligible for a return or exchange under the following conditions:

Return Period: You must request a return within 14 days of receiving the product.
Condition: Products must be unused, in original packaging, and in resalable condition to be eligible for a return.
Exclusions: Certain products such as custom-made or personalized items may not be eligible for return.
Refunds: Refunds are processed using the original payment method. If you have any issues with a product, please contact us directly to arrange a return.
7. Intellectual Property
All content on the TherapyWings website, including but not limited to text, images, logos, graphics, and software, is the property of TherapyWings and is protected by copyright laws. You may not use, copy, or distribute any content from the site without our express written consent.

8. User Responsibilities
Accuracy of Information: You agree to provide accurate, current, and complete information when creating an account or placing an order. You are responsible for any issues arising from false or inaccurate information.
Account Security: If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.
9. Limitation of Liability
To the fullest extent permitted by law, TherapyWings will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website, products, or services, including but not limited to loss of profits, data, or other intangible losses.

10. Indemnity
You agree to indemnify, defend, and hold harmless TherapyWings, its employees, agents, and affiliates, from any claims, liabilities, damages, losses, or expenses arising out of your use of our website or services, or your violation of these Terms and Conditions.

11. Privacy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

12. Governing Law
These Terms and Conditions are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes will be resolved in the courts of Western Australia.

13. Force Majeure
We are not responsible for any delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, or technical failures.

14. Dispute Resolution
If you have any concerns or disputes regarding these Terms and Conditions, we encourage you to contact us first to attempt to resolve the issue amicably. If the issue is not resolved, you may have the right to take further action through the relevant legal channels in Western Australia.

15. Contact Us
For any questions regarding these Terms and Conditions or to report any issues, please contact us:

Email: hello@therapywings.au
Last Updated: [19/11/2024]